Where is my order confirmation?
You will receive an email confirmation to the email address you entered on your order. If you have not received an email confirmation, please check your spam and junk folder. If you have not received an email confirmation, then the order has not gone through or you did not enter your email address correctly. Please contact info@inspiredbysamantha.com

Was I charged more than once?
What you are seeing in your bank account is an authorization (a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity). Depending on your bank, pending authorizations on your account will clear within 3 – 7 business days. If you need help speeding up the process, you can contact the issuing bank of your credit card.

Please only click the “Place Order” button once to avoid multiple authorizations.

Why won’t my discount and/or credit code work?
Please be sure your code is entered correctly and applied before submitting your order. Promotional codes do expire; please look at the terms and conditions of the discount code to make sure the offer is still valid.

All promotions and/or codes cannot be applied after the transaction is complete.

Can I cancel my order?
Cancellations are not currently allowed for online purchases. Please only click the “Place Order” button once to avoid multiple purchases.

How can I change something on my order?
Assuming the desired change is applicable, please contact info@inspiredbysamantha.com immediately.

Can I contact you directly with any questions?
Please email info@inspiredbysamantha.com with any questions regarding your order. Please keep in mind that our online customer service hours are on business days from 9:00 am to 5:00 pm PST.